TERMS AND CONDITIONS
TERMS & CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of BH Collection LLC . The collective work includes works that are licensed to Vanity by BH Collection LLC LLC. Copyright 2020, BH Collection LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with BH Collection LLC or purchasing BH Collection LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with BH Collection LLC or to purchase BH Collection LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by BH Collection LLC . You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks All trademarks, service marks and trade names of BH Collection LLC used in the site are trademarks or registered trademarks of BH Collection LLC .
Warranty Disclaimer This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, BH Collection LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. BH Collection LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. BH Collection LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability BH Collection LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if BH Collection LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors In the event that a BH Collection LLC product is mistakenly listed at an incorrect price, BH Collection LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. BH Collection LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, BH Collection LLC shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by BH Collection LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice BH Collection LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to BH Collection LLC .
Miscellaneous Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of BH Collection LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of BH Collection LLC products) must be commenced within one (1) year after the claim or cause of action arises. BH Collection LLC 's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. BH Collection LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a BH Collection LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer BH Collection LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, BH Collection LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, BH Collection LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to BH Collection LLC in its sole discretion.
Indemnification You agree to indemnify, defend, and hold harmless BH Collection LLC , its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links In an attempt to provide increased value to our visitors, BH Collection LLC may link to sites operated by third parties. However, even if the third party is affiliated with BH Collection LLC , BH Collection LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of BH Collection LLC . These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, BH Collection LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Once an order is placed it has began processing and cannot be canceled for a refund only store credit if you contact us within 48 hours. After 48 hours, it cannot be canceled. This does not apply to Pre-Ordered items. Pre-Ordered items cannot be canceled for refunds or store credit as they are custom made. Please ensure that you truly want these products and familiarize yourself with the processing times before checking out.
PLEASE INSURE THAT YOUR BILLING AND SHIPPING ADDRESS IS THE SAME. IF YOU DO NOT ENTER THE SAME ADDRESS THAT IS ASSOCIATED WITH YOUR BANK ACCOUNT THE PAYMENT WILL BE DECLINED. IF THERE IS A PENDING AMOUNT ON YOUR ACCOUNT AFTER THE TRANSACTION WAS DECLINED IT IS JUST AN AUTHORIZATION CHARGE AND WILL DROP WITHIN A FEW HOURS.
MOST BUNDLE ORDERS SHIP WITHIN 9-12 BUSINESS DAYS.
OTHER ITEMS (WIGS, CLOSURES, FRONTALS, and 30”-40” BUNDLES) HAVE LONGER PROCESSING TIMES.
PLEASE ENSURE YOU THOROUGHLY READ EACH ITEMS DESCRIPTION BOX BEFORE ADDING TO YOUR CART!
WE ARE CURRENTLY RUNNING ABOUT 1 DAY BEHIND PROCESSING. WE APOLOGIZE FOR THE INCONVENIENCE.
PLEASE ENSURE YOU READ THE DESCRIPTION BOX OF EACH PRODUCT PAGE TO KNOW WHAT THAT PRODUCT'S PROCESSING TIME IS!!!!
YOU WILL KNOW YOUR ORDER HAS FINISHED PROCESSING WHEN YOU RECIEVE AN EMAIL NOTIFICATION WITH THE TRACKING NUMBER. THIS MEANS YOUR ORDER HAS BEEN FULFILLED OR IS ABOUT TO BE FULFILLED. WHEN IT SHIPS, YOU'LL GET A NOTIFICATION THAT THERE'S MOVEMENT ON THE TRACKING.
WE DO NOT SEND OUT ANY OTHER COMMUNICATIONS APART FROM YOUR ORDER CONFIRMATION AND YOUR TRACKING INFO.
IF YOU HAVE NOT HEARD FROM US, YOUR ORDER IS STILL PROCESSING!
IF YOU ARE PASSED YOUR PROCESSING TIME,
customersupport@BH Collection LLC.com
DO NOT DM US ON SOCIAL MEDIA!!!
Our phones are down as we extremely down-staffed and working through hundreds of email inquiries a day.
After processing, it will take 3-5 days to receive your package AFTER you see movement on the tracking. All orders placed after 3:00 pm EST are considered placed the next business day.
It is advisable not to wait until the last minute to place your order. If you have a deadline that you need your product for, it is always wise to order far enough in advance to allow for unanticipated delays that may be out of our control.
For orders placed prior 3 pm (EST) will be processed that day, If placed after 3 pm (EST) an additional day will be required for processing. We will give you a delivery estimate when you place your order based on the information we receive from our system. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS and UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.
If the product you ordered is not available, We will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund immediately.
*We are not responsible for any packages lost in transit or stolen upon delivery. All of our packages require signature please ensure that you will be home at the time of delivery. If you will not be home at the time of delivery please contact USPS or UPS to make them aware of this to either reschedule delivery or allow you to pick the package up at your local post office.*
PLEASE GET THE SHIPPING INSURANCE DURING CHECKOUT. OTHERWISE, IF YOU'RE PACKAGE SAYS DELIVERED AND SIGNED FOR AT YOUR ADDRESS, WE WILL NOT BE RESPONSILBE FOR IT GETTING STOLEN. IF YOUR PACKAGE IS LOST IN TRANSIT, WE WILL NOT BE RESPONSIBLE.
REFUND & RETURN POLICY
*ALL SALES ARE FINAL*
Please insure that you are truly interested in our product before purchasing. We do not offer refunds. If you receive the product and are no longer interested you have 48 hours upon it's arrival to contact us to process a return and refund. After 48 hours, you will only be credited with a store credit not a refund or an exchange. These only apply to product that is sent back to us in it's original condition. Product that is not in it's original condition will only receive an exchange.
*There is a $25 restocking fee per item, Preordered items are custom made and cannot be returned or exchanged.*
Before using your products, please inspect the product thoroughly to ensure you have received the correct item. We encourage you to thoroughly inspect and examine the items without manipulating / using them. The only exception to this is receiving the incorrect order.
**Please note the photos of our hair are in their raw state and not altered, or they are stock photos. Therefore once the hair is washed it will differ from the photos online and you will have the desired texture you purchase. If you have any questions about textures, please feel free to contact us prior to purchase for assistance.**
***We will not offer refund / exchange or any type of accommodations for items that you have altered on your own. If you would like to return the items to us, it must be in it's original state, unless it is a rare instance where you have received defective products.***
We do offer replacements for product that is defective. We find that we have very low return rates and we are proud of the high quality products that we offer. If you mistakenly receive items that are defective please contact us with pictures and videos proving that the items you received are of poor quality. When you send the pictures/videos the product should still be in its natural state and also in its original packaging where possible. Once your return / exchange is processed you must send the items back to the return address. Please include your name order number and reason for return in the package. It will take the same amount of processing time for your replacement to be shipped out. No refund can be received after returning the hair only a replacement or a store credit towards a future order.
*Only regular priced items may be exchanged unfortunately sale items cannot be exchanged or refunded. Additional non-returnable items are gift cards*
BH Collection LLC reserves the right to change these terms and conditions at any time without consent from the customer.